Returns and Refunds

Last updated: [December, 2025]

This Returns & Refunds Policy (“Policy”) explains how returns, refunds, and replacements are handled by LittleLegacy Co. (“we,” “us,” “our”).
By purchasing from our store, you agree to the terms outlined below.

1. 14-Day Return Window

You may request a return within 14 days of the date your order is marked as delivered.

To be eligible:

  • The item must be unused, in original packaging, and in the same condition you received it.

  • Returns requested after 14 days will not be accepted.

2. Return Shipping Costs (Customer Responsibility)

Customers are responsible for:

  • All return shipping costs

  • Ensuring the product is packaged securely to prevent damage in transit

Shipping fees paid at checkout are non-refundable, unless required by law.

We strongly recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

3. Return Address

For security reasons, our return address is provided only after a return request has been approved.

Once you contact us, we will review your request and—if eligible—send you the correct return address and instructions.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used kits

  • Kits with opened packaging

  • Items damaged due to customer misuse

  • Gift cards (if applicable)

If an item appears used or not in original condition, we reserve the right to refuse the return.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the defect/damage

Eligible cases may receive:

  • A replacement

  • Store credit

  • Refund

We reserve the right to determine the appropriate resolution.

6. Refund Processing Time

Once your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Processing time is typically 5–10 business days, depending on your bank or payment provider

Shipping fees are not refundable.

If your return is denied, the product will not be returned to you unless you cover reshipment costs.

7. Cancellations & Order Changes

Order changes or cancellations may be possible only before your order has been processed or shipped.
Once shipped, cancellations cannot be made.

If your cancellation request is approved, refunds will be issued to the original payment method.

8. Exchanges

We do not offer direct exchanges at this time.
If you want to replace an item:

  1. Request a return (if eligible)

  2. Place a new order for the desired item

9. Contact Us

If you need to request a return, report an issue, or ask questions about this Policy, contact our customer support at:

📧 support@littlelegacy.shop

We aim to respond within 24 hours on business days.